Super Baij's Privacy Policy — Your data is safe with us

Introduction & Scope

Super baij is a responsible online betting platform. We understand how sensitive your personal information is, which is why we only collect what is strictly necessary to provide you with our services.

This Privacy Policy applies to the following:

• Super baij website (superbaij.net) Use
• Using the super baij Mobile Application
• Reach us by email, live chat, or phone
• Participating in any super baij service or promotion

What Information We Collect

Super baij collects two types of information — what you provide directly, and what is gathered automatically through your use of the platform.

Directly Provided Information:

• Full name, date of birth & gender
• Mobile number and email address
• Residential Address
• National ID or passport number (for KYC verification)
• Mobile banking number (Mobile Pay/Nagad/Rocket)

Automatically Collected Information:

How We Use Your Information

Super baij uses your information only for the purposes listed below. We do not use it for anything beyond what is necessary.

• Account Management: To complete registration, login, and KYC verification.
• Transaction Processing: To securely process deposit and withdrawal requests.
• Customer Support: To quickly resolve your questions, complaints, or issues.
• Promotional Communications: Only with your consent, to keep you informed about bonuses and offers.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Legal Obligations: To meet the requirements of applicable laws and regulatory bodies.
• Platform Development: To analyse user experience and improve the quality of our services.

Data Sharing Policy

Super baij does not generally share your personal information with anyone. However, there are limited circumstances where sharing may be necessary:

• Payment Processors: Relevant information is shared with Mobile Pay, Nagad, or Rocket as required to complete transactions.
• Technology Partners: With hosting and cybersecurity providers to operate the platform.
• Legal Authorities: We may be required to share information in compliance with court orders or government directives.
• Anti-Money Laundering: Reporting suspicious financial activity to the relevant authorities is mandatory.

Before sharing data in any of the above cases, the relevant parties are contractually bound to uphold our privacy standards. We never sell your information to advertisers, data brokers, or third-party marketers.

Cookies & Tracking Technologies

The super baij website and app use various types of cookies. Cookies are small text files stored on your device that help improve site functionality.

• Essential Cookies: For login sessions and security purposes. Disabling these will affect the site's functionality.
• Performance Cookies: For monitoring page load times and errors. Data is anonymised.
• Functionality Cookies: To remember your language preferences and personal settings.
• Analytics Cookies: To analyze user behavior. You can disable these through your browser settings.

Data Retention Period

Super baij does not retain your data longer than necessary. Below are the retention periods for different types of information:

• Account Information: For the duration of account activity and up to 5 years after closure (as required by law).
• Transaction Records: Up to 7 years in accordance with financial regulatory requirements.
• KYC Documents: 5 years from the date of verification.
• Support Chat Logs: Up to 3 years after a dispute is resolved.
• Analytics Data: Up to 2 years in anonymized form.

Once the designated retention period ends, data is securely deleted or irreversibly anonymised.

Your Rights

As a super baij member, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team.

• Right to Access: You can request to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request the deletion of your personal data.
• Right to Object to Processing: You may object to your data being used for specific purposes.
• Data Portability: You may request a copy of your data in a readable format.
• Marketing Opt-Out: Option to opt out of promotional communications.

Child Protection Policy

Super baij strictly does not collect information from anyone under 18 and does not provide services to minors.

• Date of birth is verified at the time of registration.
• Age is verified during the KYC process through government-issued ID.
• Any account found to belong to a minor is immediately suspended and all associated data is deleted.
• Parents or guardians can report an underage child's account to us.

Security Measures

Super baij follows the highest industry standards to protect your data. Our security framework includes:

• 256-Bit SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall & IDS: Advanced systems to prevent unauthorized access.
• Regular Security Audits: Periodic security testing conducted by third parties.
• Data Backup: Regular encrypted backups are maintained.
• Restricted Access: Only authorized personnel have access to specific data.

In the event of a data breach, we will notify affected members within 72 hours and take immediate steps to resolve the issue.

Contact & Complaints

Reach out to us for any questions, concerns, or complaints regarding our Privacy Policy. We are always ready to help.

• Email: support@superbaij.net
• Live Chat: Available on the platform 24/7
• Response Time: Usually within 7 business days

This Privacy Policy may be updated at any time. For significant changes, you will be notified via email or platform notification. The date of the latest update is always shown at the top of this page.